Staminer.shop ("hum", "hamari company") ek Indian Ayurvedic Men Wellness brand hai jo apne customers ki privacy ko sabse zyada importance deta hai. Yeh Privacy Policy batati hai ki jab aap hamari website staminer.shop visit karte hain ya koi product purchase karte hain — tab hum aapka kaunsa data collect karte hain, kaise use karte hain, aur kaise protect karte hain.
Hamari website use karke aap is policy ko accept karte hain.
Hum sirf wahi information collect karte hain jo order fulfill karne ke liye zaroori hai:
- Personal Information: Aapka naam, mobile number, delivery address, aur pincode — jo aap order form mein dete hain.
- Order Information: Aapne kaunsa product order kiya, quantity, aur order status.
- Device & Usage Data: IP address, browser type, pages visited — yeh automatically collect hota hai analytics ke liye.
- Communication Data: Agar aap WhatsApp ya phone se contact karte hain toh woh conversation record ho sakti hai.
Aapka data sirf in purposes ke liye use hota hai:
- ✅ Order confirm karne ke liye call ya WhatsApp karna
- ✅ Product ki delivery aur shipping process karna
- ✅ Customer support dena — koi bhi issue solve karna
- ✅ Order status aur delivery updates bhejana
- ✅ Website improve karne ke liye analytics use karna
- ✅ Future offers/discounts ke baare mein inform karna (sirf aapki permission se)
Hum samajhte hain ki Men Wellness products sensitive hain. Isliye:
- Sab orders plain brown/white packaging mein ship hote hain
- Bahar ke box par "Staminer" ya product ka koi naam/description NAHI hoga
- Invoice par bhi product ka detailed description nahi hoga
- Aapki family ya koi bhi delivery dekh kar pata nahi laga sakta ki andar kya hai
Hamari website cookies use karti hai better experience dene ke liye:
- Essential Cookies: Website properly kaam karne ke liye zaroori
- Analytics Cookies: Google Analytics — hum dekhte hain ki kitne log website visit karte hain
- Marketing Cookies: Facebook Pixel — agar aap ads se aaye hain
Aap apne browser settings mein jakar cookies disable kar sakte hain, lekin isse website ki kuch features kaam nahi kar sakti.
Aapka data secure rakhne ke liye hum yeh measures lete hain:
- SSL Encryption — aapka data encrypted format mein transfer hota hai
- Limited access — sirf authorized team members hi customer data dekh sakte hain
- Regular security checks
Lekin please dhyan rakhein — internet par 100% security guarantee koi nahi de sakta. Agar aapko koi suspicious activity dikhe, turant humse contact karein.
Aapko yeh rights hain:
- Access: Pooch sakte hain ki hum aapka kaunsa data hold kar rahe hain
- Correction: Galat information correct karwa sakte hain
- Deletion: Apna data delete karwa sakte hain
- Opt-out: Marketing messages se unsubscribe kar sakte hain
In rights ke liye hamse contact karein: 📞 97185 87814 ya WhatsApp par message karein.
Hum kabhi bhi is Privacy Policy ko update kar sakte hain. Changes hone par page par "Last Updated" date change ho jayegi. Hamari suggest hai ki aap regularly is page ko check karte rahein.
🔒 Privacy ke baare mein koi sawaal?
Hum Monday–Saturday, 9am–7pm available hain
Hum apne products ki quality mein 100% confident hain. Isliye hum 7-Din Replacement Guarantee dete hain:
- Product receive karne ke 7 din ke andar replacement request kar sakte hain
- Agar product damaged, broken ya sealed band mila ho — free replacement milega
- Agar wrong product deliver hua — free replacement milega
- COD orders mein bhi replacement applicable hai
Hum jaante hain har body alag hoti hai. Kuch cases mein ek standard course se zyada time lagta hai. Isliye hum yeh khaas offer dete hain:
- Pura course (prescribed duration) honestly use karna zaroori hai
- Clearly koi noticeable result na aaya ho
- 7 din replacement window ke baad apply hota hai
- Next high-dose pack sirf 10% payment par milega
| Situation | Solution | Amount |
|---|---|---|
| Product damaged/broken mila (7 din ke andar) | ✅ Free Replacement | 100% Replace |
| Wrong product deliver hua (7 din ke andar) | ✅ Free Replacement | 100% Replace |
| Sealed/unopened product return (7 din ke andar) | ✅ Refund | 100% Wapas |
| Product khola/use kiya, return karna hai | ⚠ Partial Refund | 50% Wapas |
| Pura course khaaya, result nahi aaya | ✅ High Dose Offer | 90% Discount |
| 7 din ke baad return request (bina special case) | ❌ Applicable Nahi | — |
Sirf 3 simple steps mein return process complete karein:
📞 97185 87814 par call karein ya WhatsApp message bhejein. Apna order number aur problem batayein.
Hum free pickup arrange karenge aapke address se. Aapko kuch bhi courier pe jaane ki zaroorat nahi.
Product receive hone ke baad 5-7 business days mein refund process ho jayega.
Refund aapki choice ke according process hoga:
- UPI/Bank Transfer: Aapke bank account ya UPI mein directly 5-7 days mein
- Paytm/PhonePe/GPay: 3-5 days mein aapke wallet mein
- Store Credit: Next order par discount ke roop mein (instant)
- Delivery Time: 3–7 working days (major cities mein 2–4 days)
- Shipping Charge: Free shipping on all orders
- COD Available: Pure India mein
- Packaging: 100% discrete — bahar se kuch pata nahi chalega
- Tracking: Order ship hone ke baad tracking details WhatsApp par milega
Yeh situations mein return accept nahi hoga:
- 30 din ki deadline ke baad request
- Product ka seal toda gaya ho aur "no result" ke alawa koi reason na ho (case by case)
- Product ko intentionally damage kiya gaya ho
- Galat address ya absent hone ki wajah se failed delivery
Koi bhi confusion ho toh pehle call karein — hum hamesha ek accha solution dhundhte hain.
- Order place hone ke 6 ghante ke andar cancel kar sakte hain — free of cost
- Order ship ho jane ke baad cancel nahi hoga — lekin receive karne ke baad return kar sakte hain
- Cancel karne ke liye call ya WhatsApp karein: 97185 87814
🔄 Return ya Refund chahiye?
Mon–Sat, 9am–7pm | Hum problem solve karenge!